At Axiwear Pet Store, we aim to make ordering and receiving your pet products as simple, transparent, and reliable as possible. That is why we proudly offer FREE SHIPPING on every order and provide clear information about delivery times, tracking options and shipping areas for our customers, including those across the European Union.
We believe that every pet owner, no matter where they live, deserves access to quality pet products without the stress of paying extra for delivery. For this reason, shipping is completely free on every order. There is no minimum purchase requirement, no additional handling charges, and no unexpected costs at checkout. Our goal is to make your shopping experience simple, affordable, and convenient.
Once you place your order, our logistics partners carefully handle your shipment to ensure it reaches you safely, securely, and in the best possible condition.
Axiwear Pet Store proudly ships worldwide. Our logistics network allows us to serve customers around the globe, making our pet products available to as many pet owners as possible. Whether you are located in Europe, North America, Asia, Oceania, Africa, or South America, you can shop with confidence knowing that delivery is available to your region.
We currently deliver to:
If you are unsure whether your specific location is supported, please feel free to contact us before placing your order. Our support team will gladly confirm availability and provide additional information if needed.
We work with reliable international logistics partners to ensure safe and timely delivery. Below are general estimated delivery timeframes based on typical CJ Dropshipping transit times. Please note that these are approximate estimates and may vary depending on your location, product type, customs handling, and courier network conditions.
Please remember that delays may occasionally occur due to customs procedures, peak shopping seasons, unexpected courier delays, or other logistical factors beyond our control. However, our team always monitors shipments closely and works with our partners to maintain smooth and reliable delivery.
Once your order is placed, our processing team begins preparing it for dispatch. Orders are generally processed within 1–3 business days. During this time, your order is confirmed, packaged, and handed to our logistics partners. You will receive confirmation once your order has been shipped. In certain cases, your order may be shipped in multiple packages to ensure faster and more efficient delivery.
Depending on the shipping method and destination, some orders may include tracking. When tracking is available, we will send tracking details to your email once your order has been dispatched. In some cases, tracking may not be available for certain shipments, especially for low-value or specific logistics routes. Even in these cases, your package remains fully supported and monitored by our logistics partners.
Since we operate globally, certain shipments may be subject to customs inspections or import procedures depending on local regulations in your country. In many cases, customers receive their packages without any additional charges. However, if any customs requirements apply, they will follow the laws and policies of your local authorities.
If you ever experience any customs-related difficulties, please contact us and we will do our best to guide and assist you throughout the process.
To ensure smooth and successful delivery, please make sure your shipping address is fully accurate and complete. If a delivery fails due to an incorrect or incomplete address provided by the customer, delays may occur. In the event that a package is returned to us, we will contact you to arrange a suitable solution.
If your order appears significantly delayed beyond the estimated delivery timeframe, please contact us so we can investigate the situation with our logistics partners. To assist you as quickly as possible, please include:
We will review the issue and provide you with updates and a suitable resolution as soon as possible.
Your trust means everything to us. We are committed to providing reliable delivery, clear communication, honest and transparent shipping policies, and full support before and after your purchase. We care deeply about pets and the people who love them, and we always strive to ensure every order reaches you safely.
If you ever need help or have questions about your shipment, our friendly support team is always here for you.
Axiwear Pet Store currently ships to customers across the European Union. All orders are processed and dispatched from our fulfillment partners, and we work with reliable courier services to ensure your package arrives safely and on time.
If shipping to your country is not available at checkout, please contact our support team at support@axiwear.com and we will do our best to help.
Orders are usually processed within 1–2 business days after payment is confirmed. Processing time includes order verification, packaging and handing the parcel over to the shipping carrier.
Orders are processed on business days only (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.
Delivery times depend on the destination country and courier service. In most cases, orders are delivered within:
Please note that these are estimated delivery times and may vary due to factors outside of our control, such as courier delays, peak seasons or customs checks.
Shipping costs are calculated based on the delivery address, total order weight and value. The final shipping cost will always be shown at checkout before you complete your order.
From time to time we may offer free or discounted shipping promotions. These offers will be clearly indicated on our website or during checkout if they apply to your order.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (if tracking is available for your shipment).
You can use this tracking number to follow the progress of your delivery via the courier’s tracking website or tracking tools.
Depending on your country, customs duties, VAT or import taxes may apply to your order. Any such charges are typically determined by local authorities and are the responsibility of the customer, unless explicitly stated otherwise during checkout.
If you are unsure whether additional charges may apply, we recommend checking with your local customs office before placing an order.
Please make sure that your shipping address is complete and accurate when placing an order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
If a parcel is returned to us due to an incorrect address, failed delivery attempts or non-collection, we will contact you to arrange a possible re-shipment or refund according to our Returns Policy.
If you have any questions about shipping, delivery times or tracking your order, please contact our customer support team at support@axiwear.com.
We are happy to help you with any shipping-related questions before or after placing your order.
Yes, Axiwear Pet Store ships pet products to customers across the European Union. If shipping to your country is not available at checkout, please contact us at support@axiwear.com and we will do our best to help.
Most orders are delivered within 3–7 business days after dispatch for EU countries, depending on the destination country and the courier service used. For international destinations outside the EU, please refer to our general estimated delivery times listed above.
Yes, if tracking is available for your shipment, you will receive a tracking number in your shipping confirmation email. You can use this number to follow the progress of your parcel via the courier’s tracking website or tools.
Customs fees and import taxes depend on your local regulations and are usually the responsibility of the customer, unless otherwise stated at checkout. If you are unsure whether additional charges may apply, we recommend checking with your local customs office before placing an order.
These Terms & Conditions (“Terms”) govern your use of the Axiwear Pet Store website (“Site”) and your purchase of products from us. By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Site or place an order.
“We”, “us”, and “our” refer to Axiwear Pet Store, a business registered in the United Kingdom. “You” and “your” refer to the customer or user of our Site.
Last Updated: [Insert Date]
By using our Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. You agree to use this Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site.
We reserve the right to modify, suspend or discontinue any part of the Site at any time without prior notice.
We strive to describe and display products as accurately as possible, including colours, sizes, and descriptions. However, minor variations may occur and we do not warrant that product descriptions, images or other content on the Site are completely error-free.
All products are intended for use with pets and should be used according to the instructions provided on the packaging or product page. You are responsible for determining whether a product is suitable for your pet.
By placing an order on our Site, you are making an offer to purchase the selected products under these Terms. All orders are subject to availability and acceptance by us.
The steps to place an order are generally as follows:
After you place an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order, but it does not constitute our acceptance. A contract is formed when we dispatch your items and send a dispatch confirmation, or when we otherwise confirm acceptance of your order.
We reserve the right to refuse or cancel any order, for example in cases of:
All prices displayed on our Site are shown in the currency indicated and are subject to change at any time without notice. The price you pay will be the price indicated at the time you place your order, including any applicable taxes where stated.
We offer free shipping on all orders, unless otherwise clearly specified.
Payment must be made using the payment methods available at checkout. By providing payment information, you confirm that you are authorised to use the selected payment method and that all details are accurate.
We ship primarily within the European Union. Estimated delivery times are provided on our Shipping Information page and may vary depending on the destination, product type, and logistic conditions. These times are estimates and are not guaranteed.
Risk of loss and title to the products pass to you upon delivery to the address you provide. Please ensure your shipping details are accurate and complete.
For full details, please refer to our dedicated Shipping Information page.
We want you and your pets to be satisfied with your purchase. Our returns and refund process is described in detail on our Returns & Refunds Policy page, which forms part of these Terms.
In general, you may have the right, under certain conditions, to return products within a specified period after delivery, provided the items are in suitable condition as outlined in our policy.
To review eligibility, conditions, and procedures, please see our Returns & Refunds Policy.
Our business is registered in the United Kingdom and we ship to customers across the European Union. Depending on your location and applicable laws, your order may be subject to customs processes, VAT, or other local charges. You are responsible for any such additional costs, where applicable, unless stated otherwise.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Site or purchase of products.
Our total liability for any claim under these Terms, whether in contract, tort or otherwise, shall be limited to the amount you paid for the product(s) in question.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
If you create an account on our Site, you are responsible for keeping your login details confidential and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorised use of your account.
All content on the Site, including text, graphics, logos, images, and design, is owned by or licensed to Axiwear Pet Store and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify or use any content from the Site without our prior written consent, except for personal, non-commercial use in connection with purchasing products from us.
Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using our Site or placing an order, you acknowledge and agree to the terms of our Privacy Policy.
Our Site may contain links to third-party websites. These links are provided for your convenience only. We do not control and are not responsible for the content, security, or privacy practices of third-party sites. Accessing any third-party website is at your own risk.
We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site or placement of orders after such changes constitutes your acceptance of the revised Terms.
These Terms and any disputes arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection rights that may apply in your country of residence within the European Union.
Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, and, where applicable, the courts of your country of residence as required by consumer protection law.
If you have any questions about these Terms & Conditions, or about your order, please contact us through our website Contact page or via our support email.
By ticking the checkbox at checkout or completing your purchase, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.
