Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of the
Axiwear Pet Store website (“Site”) and your purchase of products from us.
By accessing our Site or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you should not use our Site or place an order.
“We”, “us”, and “our” refer to Axiwear Pet Store, a business registered in the United Kingdom.
“You” and “your” refer to the customer or user of our Site.
Last Updated: [Insert Date]
1. Use of the Website
By using our Site, you confirm that you are at least 18 years old or accessing the Site under the supervision
of a parent or legal guardian. You agree to use this Site only for lawful purposes and in a way that does not
infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site.
We reserve the right to modify, suspend or discontinue any part of the Site at any time without prior notice.
2. Product Information
We strive to describe and display products as accurately as possible, including colours, sizes, and descriptions.
However, minor variations may occur and we do not warrant that product descriptions, images or other content on
the Site are completely error-free.
All products are intended for use with pets and should be used according to the instructions provided on the
packaging or product page. You are responsible for determining whether a product is suitable for your pet.
3. Orders & Contract Formation
By placing an order on our Site, you are making an offer to purchase the selected products under these Terms.
All orders are subject to availability and acceptance by us.
The steps to place an order are generally as follows:
- Add products to your shopping cart.
- Proceed to checkout and provide necessary details.
- Confirm your order and complete payment.
After you place an order, you will receive an order confirmation email. This confirmation acknowledges receipt
of your order, but it does not constitute our acceptance. A contract is formed when we dispatch your items and
send a dispatch confirmation, or when we otherwise confirm acceptance of your order.
We reserve the right to refuse or cancel any order, for example in cases of:
- Product unavailability
- Errors in pricing or product information
- Suspicion of fraudulent or unauthorised activity
4. Prices & Payments
All prices displayed on our Site are shown in the currency indicated and are subject to change at any time
without notice. The price you pay will be the price indicated at the time you place your order, including any
applicable taxes where stated.
We offer free shipping on all orders, unless otherwise clearly specified.
Payment must be made using the payment methods available at checkout. By providing payment information, you
confirm that you are authorised to use the selected payment method and that all details are accurate.
5. Shipping & Delivery
We ship primarily within the European Union. Estimated delivery times are provided on our
Shipping Information page and may vary depending on the destination, product type, and logistic
conditions. These times are estimates and are not guaranteed.
Risk of loss and title to the products pass to you upon delivery to the address you provide. Please ensure your
shipping details are accurate and complete.
For full details, please refer to our dedicated Shipping Information page.
6. Returns & Refunds
We want you and your pets to be satisfied with your purchase. Our returns and refund process is described in
detail on our Returns & Refunds Policy page, which forms part of these Terms.
In general, you may have the right, under certain conditions, to return products within a specified period after
delivery, provided the items are in suitable condition as outlined in our policy.
To review eligibility, conditions, and procedures, please see our Returns & Refunds Policy.
7. Customs, Duties & Taxes
Our business is registered in the United Kingdom and we ship to customers across the European Union. Depending
on your location and applicable laws, your order may be subject to customs processes, VAT, or other local
charges. You are responsible for any such additional costs, where applicable, unless stated otherwise.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special,
consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly,
arising out of or in connection with your use of the Site or purchase of products.
Our total liability for any claim under these Terms, whether in contract, tort or otherwise, shall be limited to
the amount you paid for the product(s) in question.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for
death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
9. User Accounts & Security
If you create an account on our Site, you are responsible for keeping your login details confidential and for
all activities that occur under your account. You must notify us immediately if you suspect any unauthorised use
of your account.
10. Intellectual Property
All content on the Site, including text, graphics, logos, images, and design, is owned by or licensed to
Axiwear Pet Store and is protected by applicable intellectual property laws. You may not copy, reproduce,
distribute, modify or use any content from the Site without our prior written consent, except for personal,
non-commercial use in connection with purchasing products from us.
11. Privacy
Your privacy is important to us. Our collection and use of personal data is governed by our
Privacy Policy, which forms part of these Terms. By using our Site or placing an order, you
acknowledge and agree to the terms of our Privacy Policy.
12. Third-Party Links
Our Site may contain links to third-party websites. These links are provided for your convenience only. We do
not control and are not responsible for the content, security, or privacy practices of third-party sites.
Accessing any third-party website is at your own risk.
13. Changes to These Terms
We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated
“Last Updated” date. Your continued use of the Site or placement of orders after such changes constitutes your
acceptance of the revised Terms.
14. Governing Law & Jurisdiction
These Terms and any disputes arising out of or in connection with them shall be governed by and interpreted in
accordance with the laws of England and Wales, without prejudice to any mandatory consumer
protection rights that may apply in your country of residence within the European Union.
Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, and, where
applicable, the courts of your country of residence as required by consumer protection law.
15. Contact Information
If you have any questions about these Terms & Conditions, or about your order, please contact us through our
website Contact page or via our support email.
By ticking the checkbox at checkout or completing your purchase, you confirm that you have read, understood and
agree to be bound by these Terms & Conditions.
